Patients’ Rights and Responsibilities


Patients have a right to the following:

  • To be treated with respect.
  • To have confidentiality maintained at all times.
  • To have complaints and minor grievances dealt with effectively.
  • To request a chaperone.
  • To make informed choices about treatment.
  • To change surgery without giving a reason as quickly as possible.
  • To have all personal documents returned as quickly as possible.
  • To express a preference to receive services from a particular doctor or health care professional either generally or in relation to a particular condition.


For the benefit of patients waiting to see the doctor:

  • Please do not allow children to be disruptive in the surgery.
  • If for any reason you are unable to keep your appointment please telephone the surgery as soon as possible so that the appointment can be released.
  • We would request that patients do not smoke whilst in the building.
  • For the comfort of others, please ensure that your mobile is switched off while you are in the surgery.