Non-urgent advice: Please Note
We aim to review all clinical enquiries that are submitted before 4 pm on the same working day, however we may not contact you the same day.
Clinically urgent enquiries will be prioritised, but we may ask you to contact 111, or attend A&E if necessary.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
Cancelling or changing an appointment
To cancel your appointment:
- Phone us – on 01233 621 626, Monday to Friday from 8am to 6.30pm
- Visit the surgery – You can visit any of our 3 sites to cancel your appointment, Monday to Friday 8am to 6.30pm
- If you have received an SMS reminder for your appointment you can follow the link in the message to cancel the appointment
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you need an interpreter
- if you have any other access or communication needs