Keep It or Cancel It

GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.

How to Cancel an Appointment

If you are unable to keep your appointment, please telephone us as soon as possible, and at least 30 minutes before your appointment time. This will enable us to offer your appointment to someone else.

You can cancel your appointment online using  Patient Access if you are signed up to the service, alternatively, you can cancel by replying CANCEL to your appointment reminder text message. 

If you do not attend for your booked appointment you will receive warning letters to remind you that your appointment could have gone to someone who was unwell. Please note persistent failure to attend your booked appointments could result in you and your family being removed from our list.

Cancellations notified less than 30 minutes before the appointment time will be recorded as a failure to attend (DNA).